Contact
We are a small team and we read what you send. The fastest way to reach KachaPlay (kachaplay.com) is by email:
What to write about
- Help & bug reports — something not working? Tell us what you did and what happened; a screenshot helps.
- Your account & data — to change or delete your account and its data, write from the email you registered with.
- Privacy questions — anything about our Privacy Policy or the data we hold.
- Purchases — questions about coins, gems or membership. Payments are handled by our provider, Waffo.
- Business & press — partnerships or media enquiries are welcome at the same address.
Response time
We aim to reply within a few business days. Including clear details — your nickname, the game, and the time it happened — helps us help you faster.
联系我们（中文）
我们是一个小团队，你发来的内容我们都会看。联系 KachaPlay （kachaplay.com）最快的方式是邮件：
可以写些什么
- 帮助与 bug 反馈——哪里不好用？说明你的操作与出现的情况，附截图更好。
- 账号与数据——如需修改或删除账号及其数据，请用你注册时的邮箱来信。
- 隐私问题——与隐私政策或我们所存数据有关的一切。
- 购买问题——金币、钻石或会员相关。支付由服务商 Waffo 处理。
- 商务与媒体——合作或采访也欢迎发到同一邮箱。
回复时间
我们力争在几个工作日内回复。来信附上清晰信息——你的昵称、游戏名、发生时间——能帮我们更快为你处理。